Privacy Policy

 

Welcome to Scarlet Box . Your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://unboxscarlet.com 

1. Information We Collect

We may collect:

  • Your name, email address, phone number, billing and shipping addresses

  • Payment details (handled securely through third-party providers)

  • IP address, browser type, device info, and website usage data

2. How We Use Your Information

We use your information to:

  • Process your orders and payments

  • Communicate with you about your order

  • Improve our website and services

  • Send updates or promotions (if you opt-in)

  • Prevent fraud or illegal activity

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Payment processors (Bkash, Bank )

  • Shipping partners (Pathao)

  • Legal authorities, if required

4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but parts of the site may not function properly.

5. Data Security

Your data is protected using secure server technologies. However, no system is 100% secure.

6. Your Rights

You may:

  • Request access to your personal data

  • Request correction or deletion

  • Opt-out of marketing messages

Email us at info@unboxscarlet.com for assistance.

7. Children’s Privacy

We do not knowingly collect information from individuals under 13 years old.

8. Policy Updates

This policy may be updated from time to time. Please check this page for changes.

9. Contact

Questions? Email us at:
📧 info@unboxscarlet.com
🌐 https://unboxscarlet.com
🏪 Scarlet Box

Return, Refund & Exchange Policy

🛑 No Exchange | No Return | No Replacement

At Scarlet Box, all sales are final.

We do not accept:

  • Returns

  • Exchanges

  • Replacements

  • Refunds (unless the item is damaged at delivery and checked in front of the delivery person)

🚨 Important: Check Your Parcel Upon Delivery

Customers must check their parcel in front of the delivery person.
If there is any damage or issue:

  • Do not accept the parcel, and

  • Raise a complaint immediately with the courier

Once the delivery is completed and the delivery agent has left, we are not responsible for any issues.

💍 Jewelry Guarantee Policy

Our jewelry items do not come with a general guarantee.
However, some selected products may have specific guarantees, which will be clearly mentioned in the product description.

Please read all product details carefully before placing your order.

📩 Contact Us

For any questions related to our policies:
📧 Info@unboxscarlet.com
📍 Scarlet Box
🌐 https://unboxscarlet.com